Corrections policy
How to tell us a price, a match or a photo is wrong, and what happens next.
How to report a mistake
- Use "Report wrong price" on any price row of a product page, or in a product's panel in the comparison tool. Choose what is wrong (the price is different in the store, out of stock, the deal has ended, wrong name, size or photo, something else), and add the correct price or a note if you like.
- Or write to hello@soukcompare.com from the contact page. Shops can use the same address for corrections to their prices or to have a photo removed.
What happens next
- Your report is saved with the product, the shop, the price we showed and your reason. We do not ask your name and do not store your IP address with it.
- Every open report is listed in the owner's daily report, sent each morning after the night update, and on the review page, until it is resolved.
- A wrong price or a wrong match can be taken off the site, or two products that are not the same can be split, at once. Other fixes show with the next update; the site is updated up to three times a day.
- A price that our checks find suspicious is never published automatically: it waits in the review queue, where it is approved or rejected by hand, and leaves the queue after 8 days.
Medicines
Medicine prices are the Ministry of Public Health's official prices, copied as published. If one looks wrong, compare it with the Ministry's own list; we update when the Ministry publishes a new list. To report a pharmacy asking more than the official price, use the Ministry's app, its complaints form or its hotline, 1214.
What we never do
We never change the order of prices because a shop asks or pays.